Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maternity Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maternityonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@maternityonlinestore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@maternityonlinestore.com
Ordered 11.11.2020 received 11.12.2020. the track was tracked. Just a little one. But the child liked it. Not crumpled, odorless, whistle in place. In general, the purchase is happy. I recommend the store even though I did not communicate with him.
Duck. Another duck. Only with even eyes. Most often comes not marriage, so take it boldly! This time I ordered as a gift. Share duck happiness) The size of the duck is about 4 cm long. To be honest very small, it was possible and 5 cm to do at least.
Perfect! Totally true picture. Arrived in less than 1 month
Ducks are cool!!! Soft, dense, bright. Squeak. It is a pity that delivery costs more than they themselves. 2 months before Novosibirsk
My head is squinting. It's a shame, because I took it for a gift, and if I take it for myself, it's quite cool, I liked it, but how on the water do not try yet. Cool, buy later and I will play in the bathroom: 'd
Second batch of my army ducks. All 5 PCs this time is perfect. Smell of rubber ducks-rubber wefts, which is quite normal for rubber products. I like it.
Duck cute, came a little compressed but then everything straightened out, on the head was an orange pitted paint but it was easily rubbed with a means for removing varnish
The Ducks are very cool, there are of course a couple of defects, but for such a price is forgiving. 1aya duck floats, and 2aya slightly falls in a beak in the water Foreign smells are absent. With the store did not communicate, the goods were sent almost immediately. We drove 1,5 months to Krasnoyarsk. We were satisfied, I recommend.
Posilka came to Ukraine through піpiesl замовлення, kachechki відповідають description of the rosemir, дуduzhe яскравий, at the bottom, I'm pleased, I recommend
This time, I am your regular weft buyer, got a weft with normal eyes. While there were ducks with curves and even eyes 50/50, shorter.
Excellent duck, there is a squeak. A little smells of rubber, but after washing it stopped. The parcel was not tracked, it's good that it's not lost.
A small duck, squeaks) ordered 27.09.2020 received 21.10.2020 in the Nizhny Novgorod region
Delivery. Goods priishov for 30 dnev. Delivery at the call of the city. Postage package + ball of пухирчастої plivki. All reception and неушкоджене. Complete set. The goods in zahismovaya packaging. Look around. The goods are described on the goods. I saw it so much the yak on the picture, Rosemary збігаються. Функціонування. All right, night didn't fall off, didn't get angry. I'll give you a good time. Minuci. Tone, move forward. Plusy. Good for matter. Rosemir. Squeak. The reception. A liar. The goods are normal, the reception. I will often. Yakshcho knows, then buying a bee and more. Well, good morning to you in gray. It's like me. Recommend!
The duck came without incest, squeaks loudly, there is no unpleasant smell
Заказала трёх уточек, видимых недостатков не было обнаружено. Игрушки маленькие, как и указано в описании, длина туловища примерно 4,5 см. За 32 рубля штука - отличный товар.
Cool duck, exactly a month in Moscow) We threw in the car)
Good ducklings, took 10 pieces, put stickers of princesses as a gift) Mila! Thank you! By the way, ducklings are odorless! Quality. Happy!
A good toy, squeaks, in Russia for 30 rubles such toys did not see, in the magnet in area 100. Is asking why pay more
The duck came for 2,5 months. Small as stated. Of the minuses-a dents head, but it's the fault of the mail. Has a smell, but not strong. The face is painted smoothly. Creaks)
Beautiful, delivery in estimated time. They're smaller than I thought. They carry Dick.