Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maternity Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maternityonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@maternityonlinestore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@maternityonlinestore.com
Very fast delivery. As in the photo. Im happy
Soft fabric sewn neatly
In 18 days in Spain. Good to quality, good weave, it's plush.
Very high quality bib. Dense, warm, does not get wet immediately. On the back side is soft. More suitable for the cold season. Keeps the nipple on the ribbon, class. The function of collecting saliva performs)))
Fabric seems nice, product is as described. Ordered 28/10 Delivered 25/11
Just under a month to Sochi. Quality is good, odorless. On the inside with a fleece, so for the summer will not go, the neck will sweat. As the saliva does not go at home, it absorbs badly, and on the street is a great thing.
Excellent bib, just super, no smell, delivery also not very long, to the store Thank you
I didn't even think we had so much saliva. Helped in public places
Very satisfied, the quality is good, quickly delivered, thank you
I liked the goods very much! Beautiful, very high quality and cute. Outside the fabric, from the inside-as a heater))
The parcel reached Latvia for a month! The parcel came in a very careless form, but this is hardly the fault of the store. The saliva itself is very good-the outer fabric is HB, inside a thin, soft jar-very pleasant to the touch. As if you can buckle around the neck instead of a scarf. All buttons work. The saliva has two sizes.
Тканевый. И очень маленький, рассчитан на куклу а не ребёнка.
Bardzo szybka dostawa ok 3tyg , mięciutki i śliczny , polecam
Очень крутой, все как на фото и соску теперь не теряем :))
Мягкий, рисунок чёткий, с обратной стороны флис теплый
Very nice bib! Warm and the fabric will not immediately absorb. As a bib for feeding does not fit, but as a protection against saliva, cold and nipple loss is an indispensable thing, especially on a walk and in public places. Communication with the store was not necessary. Sent fast. It came 2 weeks earlier than the declared deadline. No smell.
Very satisfied with the goods! Quality is super! Thank you! One such bib costs from 300 ₽((
All according to the description. Recommend product and salesman.
With the white pumpons have not yet experienced as we still have a big, but with the stars we dressed, it's easy to wash :), but it seemed to me that there is a button with pumpon to fall off the material
Soft, cool fabric, a good thing for the nipple, but very warm. In practice, I will not check soon, if I add anything