Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Maternity Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://maternityonlinestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@maternityonlinestore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@maternityonlinestore.com
Delivery is fast, the quality is good, there is no smell, the hands do not paint. It is glued with water and on the tile and on the glass and is easy even on the usual Wall in the hall. The child is happy to bathe.
Great letter and number my daughter enjoys her bath.
Children already love it! Too bad the vowels are not double. Large letters and numbers, ideal for handling. I recommend it.
The letters are ok, as expected. Delivery time about 5 weeks. Thanks.
Figures and animals are very good, only the eyes themselves took out, the morphine is well attached to the bath or tile, when they start to dry off, they arrived quickly
They're great, my daughter uses it in the bathtub and has a good time sticking them on the wall. Thank you
Thank you, I got it very quickly. Description corresponds to the picture, children are very satisfied. But! There is a specific smell (the day was on the bolcon in the air all is normal). I did not communicate with the store.
Very fast shipping. Super product. My son has 2 get Dinos and is totally crazy about it. Many thanks to recommend.
Alphabet made of soft material. Ideal for games in the bathroom. Water is not afraid.
The parcel came to Odessa through the mist in 24 days. Very cool letters and numbers, the child is delighted. Easily stick to the bathroom and tile, it is only worth wet. You can take several sets and, playing, teaching to read.
Corresponds to the description. the colors are bright. it is good to cream both to the Bath and to the tile. It came in less than a month.
Just super!!! my unliked soaps immediately went to the bath, we are delighted!!!
Very happy to buy, ordered the English alphabet, but now I understand that you need to take more Russian and animals.
I came to Ukraine in 20 days, I still did not unravel, the child is very small, I'll add it later.
Bardzo fajne. Trochę śmierdzą ale wypiorę w pralce.
Puzzles came quickly. Delivery was tracked. Minus that have a strong smell of paint.
Excellent letters and numbers, the child loves to play with them in the bathroom. Advise. The parcel came quickly and tracked.
Good material good letter size - sticks to the wall when wet. my baby loves playing with this
Wonderful, amazing product! Excellent quality relating to the price! Very long delivery to Poland! Something awesome I want to buy more! Thank you very much! I recommend the store honestly for everyone! Good luck in your business in the future! I hope to cooperate for a long time!
Exactly as described. The letters stick well to the shower wall when they are a bit wet.